Privacy Policy

1. Information We Collect

• Account information: name, email address, phone number, billing address
• Payment information: processed securely through third-party payment providers
• Usage data: IP addresses, browser types, access times, referring pages
• Server data: content you host, configuration settings, resource usage
• VPS access applications: intended use case, requested specifications, company/ABN details, and Discord handle, retained to screen for abuse and to verify that actual usage matches the approved application

2. How We Use Your Information

• Provide and maintain our hosting services
• Process payments and prevent fraud
• Screen VPS access applications to keep abuse off the network
• Send service announcements and updates
• Respond to support requests and inquiries
• Improve our services and user experience
• Comply with legal obligations

3. Data Sharing and Disclosure

• We do not sell your personal information to third parties
• Service providers may access data only as necessary to operate services
• Data may be disclosed when required by law
• Aggregated, anonymized data may be shared for analytics

4. Data Retention

• Account data is retained while your account is active
• Usage logs are retained for 30 days for security purposes
• Billing records are retained for 7 years to meet Australian taxation record-keeping requirements
• Data is deleted within 30 days of account closure

5. Data Security

• All data is encrypted in transit using TLS 1.3
• Sensitive data at rest is encrypted using AES-256
• Regular security audits and penetration testing
• Access to customer data is restricted to authorized personnel
• Incident response procedures for data breaches
• Notifiable data breaches: we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Privacy Act 1988 (Cth)

6. Your Rights

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications

7. Cookies and Tracking

• Essential cookies for authentication and session management
• Analytics cookies to improve our services
• You may disable cookies in your browser settings
• Some features may not work without cookies

8. Third-Party Services

• Payment processing: Stripe, PayPal
• Analytics: Google Analytics (anonymized)
• Support: Help desk software
• Each has its own privacy policy

9. Children's Privacy

Our services are intended for individuals aged 18 years and over. Individuals under 18 may use our services only where a parent or guardian creates the account, gives consent, and accepts responsibility as set out in our Age Requirement Policy. We do not knowingly collect personal information from anyone under 18 without such parental consent in place.

10. International Data Transfers

Your data may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your data in compliance with Australian privacy laws and, where applicable, the GDPR.

11. Changes to This Policy

We may update this privacy policy periodically. Material changes will be notified via email and posted on this page with an updated revision date.

12. Contact Us

For privacy concerns or to exercise your rights, contact us at [email protected] or submit a request through our control panel.