Refund Policy

1. 72-Hour Money-Back Guarantee

For new customers who have never held an account with Galaxy Nexus, we offer a 72-hour money-back guarantee on your first payment. If you're not satisfied with our services within the first 72 hours of your initial payment, you may request a full refund.

2. Eligibility Criteria

• First-time customers only (no prior Galaxy Nexus account history)
• Refund request must be submitted within 72 hours of initial payment
• Account must be in good standing with no terms violations
• Refund applies to hosting services only (setup fees non-refundable)
• PayPal and credit card payments eligible; cryptocurrency payments may be refunded to original payment method or store credit
• VPS access applications are free and non-refundable; the 72-hour guarantee applies to paid VPS services once access is granted and billing begins

3. Non-Refundable Items

• Setup or activation fees
• Add-ons, licenses, or third-party services
• Domain registrations and transfers
• Dedicated server setup fees
• Custom configuration fees
• Services purchased more than 72 hours ago

4. Cancellation Process

• Submit refund request through your control panel, or via email to [email protected]
• Include your account email and reason for cancellation
• We will respond within 24 business hours
• Approved refunds are processed within 5-7 business days

5. Refund Methods

Refunds are issued to the original payment method where possible. For payments made via cryptocurrency, we may refund to the original wallet address or issue store credit at our discretion. Bank transfers and PayPal refunds are processed to the original account.

6. Service Credits

Instead of a refund, you may elect to receive service credit for future use. Service credits do not expire and can be used toward any Galaxy Nexus service.

7. Pro-Rated Refunds

Monthly services cancelled after the 72-hour window are not eligible for refunds. Annual services cancelled after 72 hours may be eligible for a pro-rated refund minus a $25 cancellation fee, calculated from the date of cancellation to the end of your term.

8. Special Circumstances

• Service outages: Automatic credits may be applied per our SLA
• Billing errors: Full refund if we billed incorrectly
• Fraudulent transactions: Reported to authorities, no refund issued

9. Change of Mind

Refunds due to change of mind are only available within the initial 72-hour window for first-time customers. Nothing in this policy limits your rights under the Australian Consumer Law, including your right to a remedy if a service fails to meet a consumer guarantee.

10. Contact Us

For refund inquiries, email us at [email protected] or submit a ticket through your control panel. Include your account email and order number for faster processing.