Billing Overview
All billing for Galaxy Nexus services is managed through our secure billing portal at billing.galaxynexus.au. This guide covers how to manage your account, view invoices, and handle payments.
Accepted Payment Methods
| Method | Processing | Available For |
|---|---|---|
| Visa / Mastercard | Instant | All services |
| American Express | Instant | All services |
| PayPal | Instant | All services |
All payments are processed in Australian Dollars (AUD). Prices displayed on the site include GST for Australian customers.
Secure Processing
Payment details are processed by our PCI-compliant payment gateway and are never stored on our servers. Your card information is tokenised — we can't see your full card number.
Billing Cycles
| Cycle | Discount | Best For |
|---|---|---|
| Monthly | None (base price) | Flexibility, trying out a service |
| Quarterly | ~5% off | Committed communities, small projects |
| Annually | ~15% off | Established servers, maximum savings |
Longer cycles unlock progressive discounts. You can switch between cycles at any time — upgrades take effect immediately, downgrades apply at the end of the current period.
First Month Discount
New customers automatically receive 10% off their first month across all plans. The discount appears at checkout — no code needed.
Managing Invoices
Viewing Invoices
- Log in to billing.galaxynexus.au
- Navigate to Billing → Invoices
- Click any invoice to view details or download a PDF
Each invoice includes:
- Itemised list of services and their costs
- Payment method used
- Transaction date and invoice number
- GST breakdown (AU customers)
Invoice Statuses
| Status | Meaning |
|---|---|
| Paid | Payment received and processed |
| Unpaid | Invoice generated, payment pending |
| Overdue | Past the due date — service may be suspended |
| Cancelled | Invoice voided (usually after a service cancellation) |
| Refunded | Payment returned to original method |
Auto-Renewal
All services are set to auto-renew by default. Here's how it works:
- 3 days before renewal: You receive an email reminder
- Renewal date: Payment is attempted using your default payment method
- Payment success: Service continues uninterrupted
- Payment failure: We retry once after 24 hours, then send a notice. After 7 days of non-payment, the service is suspended (data is preserved for 14 days)
Disabling Auto-Renewal
- Go to Services → [Service Name] → Manage
- Click Cancel Auto-Renewal
- Confirm — your service will expire at the end of the current billing period
Cancellation vs Suspension
Cancelling a service ends it permanently (data may be deleted). Disabling auto-renewal lets it expire gracefully — your data is preserved during the 14-day grace period if you change your mind.
Payment Failures
If a payment fails, check these common causes:
| Issue | Fix |
|---|---|
| Card expired | Update your payment method in Billing → Payment Methods |
| Insufficient funds | Ensure the card has available balance |
| Bank declined | Contact your bank — some block recurring online payments |
| PayPal issue | Re-link your PayPal account or try a card instead |
After a failed payment, we retry once after 24 hours. You can also trigger a manual payment from the invoice page at any time.
Transaction History
Your full payment history is available at Billing → Transactions:
- Every payment, refund, and credit note
- Filterable by date range and service
- Exportable as CSV for accounting
Credits and Account Balance
Adding Credit
You can pre-load your account balance:
- Go to Billing → Add Funds
- Enter an amount (minimum $10 AUD)
- Complete the payment
Credits are applied automatically to your next invoice. This is useful if you want to budget ahead or avoid frequent small charges.
Referral Credits
Share your referral link (available in your dashboard) with other server owners. When they sign up and maintain a service for 30 days, both accounts receive a credit.
GST and Tax
For Australian customers, 10% GST is included in all displayed prices. Tax invoices meeting ATO requirements are available for every transaction. If you're registered for GST, you can claim input tax credits on your hosting expenses.
International customers outside Australia are not charged GST. GST is automatically calculated based on your billing address.
Need Tax Documents?
Download your annual tax summary from Billing → Tax Documents. For specific invoice requirements, contact [email protected].